BSS (Business Support System) for Telecom Training in UK

This course introduces participants to Business Support Systems (BSS) in the telecom domain, focusing on customer-facing and revenue-related processes. It covers BSS architecture, order management, billing, customer relationship management (CRM), revenue assurance, and integration with OSS (Operational Support Systems). The program also explores digital transformation in telecom BSS, including cloud-native and 5G-ready solutions.

Welcome to the official BSS (Business Support System) for Telecom Training certification program. This comprehensive training is designed to elevate your professional skills and provide you with practical, industry-relevant knowledge in in UK. As a globally recognized corporate training provider operating in 55+ countries, ProgNXT ensures that our curriculum meets the highest standards of excellence.

Whether you are looking to upskill your team or advance your personal career, our expert-led sessions will guide you through the core concepts of this domain. Upon successful completion of the 21 Hrs program, participants will receive a globally accepted certification, demonstrating their proficiency and readiness to tackle complex challenges in the field.

• Basic understanding of telecom concepts (services, networks, OSS/BSS distinction)

• Familiarity with IT systems, databases, and business processes

• Some knowledge of customer lifecycle and billing concepts is beneficial

• BSS functional and architectural knowledge

• Customer lifecycle and revenue management expertise

• Telecom billing and charging concepts

• Service and product catalog management

• Revenue assurance and fraud prevention awareness

• Knowledge of BSS digital transformation trends (cloud, AI, 5G)

By the end of the course, participants will:

1. Understand BSS architecture and its role in telecom operations.

2. Learn key BSS domains: CRM, billing, revenue management, product catalog, and order management.

3. Explore how BSS integrates with OSS for end-to-end service delivery.

4. Understand revenue assurance and fraud management.

5. Gain insights into digital BSS, cloud-native architectures, and 5G monetization.

6. Be able to analyze BSS requirements and design high-level solutions.