ServiceNow for Administration Training in Australia

This course provides participants with the knowledge and hands-on skills required to administer the ServiceNow platform. It covers system configuration, user and role management, service catalog setup, workflows, reporting, and system maintenance. Participants will gain experience in customizing ServiceNow to meet organizational needs and ensuring smooth IT service management operations.

Welcome to the official ServiceNow for Administration Training certification program. This comprehensive training is designed to elevate your professional skills and provide you with practical, industry-relevant knowledge in in Australia. As a globally recognized corporate training provider operating in 55+ countries, ProgNXT ensures that our curriculum meets the highest standards of excellence.

Whether you are looking to upskill your team or advance your personal career, our expert-led sessions will guide you through the core concepts of this domain. Upon successful completion of the 21 Hrs program, participants will receive a globally accepted certification, demonstrating their proficiency and readiness to tackle complex challenges in the field.

• Basic knowledge of IT Service Management (ITSM) concepts

• Familiarity with web technologies (basic understanding of HTML/CSS/JavaScript is helpful)

• General IT administration experience

• ServiceNow platform administration

• User, role, and group management

• Workflow automation and catalog design

• System configuration and customization

• Reporting and dashboard building

• Instance maintenance and troubleshooting

By the end of the course, participants will:

1. Understand ServiceNow architecture and navigation.

2. Manage users, groups, and roles.

3. Configure applications, forms, and lists.

4. Build and manage service catalogs and workflows.

5. Implement notifications and approvals.

6. Create and manage reports and dashboards.

7. Perform instance administration, upgrades, and system maintenance.

8. Apply best practices for security and governance.