Jira Service Management (JSM) Training in Australia

This course provides a hands-on introduction to Jira Service Management (JSM), Atlassian’s powerful IT Service Management (ITSM) solution. Participants will learn how to set up, manage, and operate service desks using ITIL-aligned practices. Ideal for IT support teams, project managers, and service desk agents looking to streamline service delivery and improve responsiveness.

Welcome to the official Jira Service Management (JSM) Training certification program. This comprehensive training is designed to elevate your professional skills and provide you with practical, industry-relevant knowledge in in Australia. As a globally recognized corporate training provider operating in 55+ countries, ProgNXT ensures that our curriculum meets the highest standards of excellence.

Whether you are looking to upskill your team or advance your personal career, our expert-led sessions will guide you through the core concepts of this domain. Upon successful completion of the 7 Hrs program, participants will receive a globally accepted certification, demonstrating their proficiency and readiness to tackle complex challenges in the field.

• Familiarity with basic Jira concepts
• No prior experience in Jira Service Management required

• Understanding of ITSM fundamentals
• Service project setup in Jira Service Management
• Incident, request, and change management workflows
• SLA configuration and automation
• Queue and portal management
• Agent and customer experience optimization

• Create and manage Jira Service Management projects
• Configure SLAs and automate request handling
• Track service performance and resolve incidents
• Customize service portals for better user experience
• Apply ITSM best practices using Jira