Copilot & Agentic AI for Business Training in Wales, United Kingdom

This training equips business professionals with the knowledge and practical skills to harness Microsoft Copilot and Agentic AI for enterprise transformation. Participants will explore how AI copilots and autonomous agents can streamline operations, augment decision-making, and create intelligent workflows across departments. The course blends conceptual foundations with hands-on application, enabling learners to design, deploy, and govern AI-driven solutions responsibly. Emphasis is placed on real-world business scenarios, integration with Microsoft 365 and Power Platform, and ethical AI practices. By the end, attendees will be prepared to lead AI adoption initiatives and drive measurable business value through Copilot and agentic systems.

Introduction to Copilot and Agentic AI

• Evolution of AI in business: from automation to autonomy
• Understanding Microsoft Copilot: features and business value
• Agentic AI concepts: autonomous agents, multi-agent systems, and orchestration
• Key use cases across sales, marketing, HR, finance, and operations

Hands-on exercises

Core Capabilities of Microsoft Copilot

• Copilot in Microsoft 365: Word, Excel, PowerPoint, Outlook, Teams
• Copilot in Power Platform: Power Apps, Power Automate, Power BI
• Copilot in Dynamics 365 and business applications
• Extending Copilot with plugins and connectors

Hands-on exercises

Designing and Building AI Agents

• Agent architecture: perception, reasoning, action, and learning
• Tools for building agents: Power Virtual Agents, Azure AI services, and open frameworks
• Defining agent goals, constraints, and decision logic
• Testing and iterating agent behavior

Hands-on exercises

Prompt Engineering and Conversational Design

• Principles of effective prompting for business tasks
• Designing conversational flows for customer and employee interactions
• Handling ambiguity, context, and multi-turn conversations
• Best practices for tone, clarity, and user experience

Hands-on exercises

Integrating Copilot and Agents with Business Workflows

• Automating approvals, notifications, and data entry with Power Automate
• Embedding agents into Teams, SharePoint, and Dynamics 365
• Connecting to enterprise data sources and APIs
• Orchestrating multiple agents for complex processes

Hands-on exercises

Governance, Compliance, and Ethical AI

• Responsible AI principles and Microsoft's AI ethics framework
• Data privacy, security, and compliance considerations
• Auditing and logging agent actions
• Bias detection and mitigation strategies

Hands-on exercises

Monitoring, Evaluation, and Optimization

• Metrics for agent performance: accuracy, efficiency, user satisfaction
• Using analytics and feedback to improve agents
• A/B testing and continuous improvement cycles
• Scaling agents across departments and geographies

Hands-on exercises

Leading AI Adoption and Change Management

• Building a business case for Copilot and Agentic AI
• Change management and user adoption strategies
• Training and support for AI-augmented teams
• Roadmap for enterprise-wide AI transformation

Hands-on exercises