Influencing and Avoiding Conflict Training in York

Influencing and Avoiding Conflict Training in York, England

This course is designed to equip professionals with the interpersonal and emotional intelligence skills needed to positively influence others, build strong relationships, and manage or prevent conflict in the workplace.

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Influencing and Avoiding Conflict Training is a professional training program delivered by ProgNXT in York, England. ProgNXT, a globally recognized corporate training provider in 55+ countries, offers this Influencing and Avoiding Conflict Training course with hands-on, instructor-led sessions. This course is designed to equip professionals with the interpersonal and emotional intelligence skills needed to positively influence others, build...

Expert Panel

Designed by the ProgNXT Leadership & Behavioral Skills Expert Panel, specializing in communication, management, and workplace effectiveness

ProgNXT Leadership & Behavioral Skills Expert Panel

Course Code: TIV17
14 Hrs
Last Updated: April 2026

Course Rating5/5

This course is designed to equip professionals with the interpersonal and emotional intelligence skills needed to positively influence others, build strong relationships, and manage or prevent conflict in the workplace. Through practical techniques, real-world scenarios, and role-play exercises, participants will learn how to navigate difficult conversations, apply conflict prevention strategies, and influence outcomes without authority.

Welcome to the official Influencing and Avoiding Conflict Training certification program in York, England. This comprehensive training is designed to elevate your professional skills and provide you with practical, industry-relevant knowledge locally. As a globally recognized corporate training provider operating in 55+ countries, ProgNXT ensures that our curriculum meets the highest standards of excellence.

Whether you are looking to upskill your team or advance your personal career, our expert-led sessions will guide you through the core concepts of this domain. Upon successful completion of the 14 Hrs program, participants will receive a globally accepted certification, demonstrating their proficiency and readiness to tackle complex challenges in the field.

Basic understanding of workplace communication
Interest in developing interpersonal and conflict resolution skills
No prior leadership or conflict management experience required

By the end of this course, participants will be able to:

Understand the causes and stages of conflict
Apply proactive strategies to avoid unnecessary conflict
Influence others effectively through empathy, assertiveness, and clarity
Identify personal triggers and manage emotional responses
Handle difficult conversations with confidence and tact

Conflict prevention and early intervention
Influencing without authority
Assertive communication
Emotional intelligence and self-regulation
Negotiation and collaboration
Relationship building and trust enhancement

Sources and types of conflict
Influence styles and their application
Emotional triggers and personal response management
Constructive feedback techniques
Strategies for conflict de-escalation
Role-play evaluations and case discussions

Participants who attend all sessions and successfully complete the course assessments will receive a ProgNXT Certificate of Completion.

Course Agenda

Understanding Conflict

Defining conflict: good vs. destructive
Common workplace conflict triggers
The stages of conflict escalation

Principles of Influence

The psychology of persuasion
Building credibility and trust
Influence without authority: techniques and tools

Conflict Avoidance Strategies

Emotional intelligence in action
Preventing conflict through clarity and alignment
Identifying and addressing potential issues early

Communication Techniques for Influence

Active listening and empathy
Assertive vs. aggressive vs. passive communication
Giving and receiving feedback

Managing and De-escalating Conflict

Responding to tension in the moment
Keeping conversations constructive
Mediation basics for team environments

Practical Scenarios and Role Plays

Practicing influence in challenging situations
Conflict avoidance role-play
Feedback and improvement planning

Personal Influence Plan

Identifying your influence strengths and gaps
Developing a plan for applying influence techniques
Final reflection and course wrap-up

Influence style self-assessment
Conflict scenario case studies
Role-play scripts and feedback forms
Recommended readings

Participation in discussions and role-plays
Self and peer reflection activities
Case study analysis and presentation
Feedback form and action plan submission

ProgNXT Certificate of Completion will be awarded to participants who successfully complete the course and assessments.

Influencing and Avoiding Conflict Training Events in york

Online Events

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More Upcoming Session Dates

November 2026

🌐 Online Instructor-Led

2nd Nov 2026→3rd Nov 2026

📍 York, England

6th Nov 2026→7th Nov 2026

📍 York, England

24th Nov 2026→25th Nov 2026

🌐 Online Instructor-Led

24th Nov 2026→25th Nov 2026

December 2026

📍 York, England

3rd Dec 2026→4th Dec 2026

🌐 Online Instructor-Led

11th Dec 2026→12th Dec 2026

📍 York, England

25th Dec 2026→26th Dec 2026

🌐 Online Instructor-Led

25th Dec 2026→26th Dec 2026

Events for other courses in York, England

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Influencing and Avoiding Conflict Training in York