Qwen for Customer Support Training in New Delhi

Qwen for Customer Support Training in New Delhi, India

This course is a practical, role-focused program designed to help organizations use Qwen large language models to modernize customer support operations.

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Qwen for Customer Support Training is a professional training program delivered by ProgNXT in New Delhi, India. ProgNXT, a globally recognized corporate training provider in 55+ countries, offers this Qwen for Customer Support Training course with hands-on, instructor-led sessions. The Qwen for Customer Support Training is a practical, role-focused program designed to help organizations use Qwen large language models to...

Expert Panel

Designed by the ProgNXT AI & Data Science Expert Panel, specializing in Generative AI, Machine Learning, and ChatGPT applications

ProgNXT AI & Data Science Expert Panel

Course Code: NOS51
14 Hrs
Last Updated: April 2026

Course Rating5/5

The Qwen for Customer Support Training is a practical, role-focused program designed to help organizations use Qwen large language models to modernize customer support operations.
The course covers how to build AI-powered chatbots, ticket triage systems, agent-assist tools, and knowledge-driven support workflows that improve response speed, consistency, and customer satisfaction.

This training is ideal for customer support teams, CX leaders, operations managers, product teams, and solution architects.

Welcome to the official Qwen for Customer Support Training certification program in New Delhi, India. This comprehensive training is designed to elevate your professional skills and provide you with practical, industry-relevant knowledge locally. As a globally recognized corporate training provider operating in 55+ countries, ProgNXT ensures that our curriculum meets the highest standards of excellence.

Whether you are looking to upskill your team or advance your personal career, our expert-led sessions will guide you through the core concepts of this domain. Upon successful completion of the 14 Hrs program, participants will receive a globally accepted certification, demonstrating their proficiency and readiness to tackle complex challenges in the field.

Basic understanding of customer support processes
Familiarity with tickets, FAQs, and knowledge bases
Exposure to AI or chatbots is helpful but not mandatory
No machine learning background required

By the end of this training, participants will be able to:

Use Qwen to automate and assist customer support workflows
Build AI-powered chat and ticket-handling solutions
Improve response accuracy and consistency
Reduce handling time and support workload
Design scalable and responsible AI-driven support systems

AI-powered customer support design
Prompt engineering for support use cases
Ticket classification and routing
Knowledge-based answer generation
Agent-assist and escalation workflows
Quality, safety, and governance in support AI

Prompt effectiveness for support queries
Accuracy and relevance of responses
Workflow design and escalation logic
Customer experience considerations
Responsible AI implementation

Participants who attend all sessions and successfully complete the course assessments will receive a ProgNXT Certificate of Completion.

Introduction to AI in Customer Support

Evolution of customer support with AI
Where Qwen fits in the support lifecycle
Self-service vs agent-assisted AI
Common support automation use cases

Customer Support Data & Knowledge Sources

FAQs, manuals, policies, and SOPs
Ticket history and chat transcripts
Structured vs unstructured support data
Preparing data for AI-driven support

Prompt Engineering for Customer Support

Designing prompts for accurate responses
Tone control and brand voice
Handling ambiguous and incomplete queries
Reducing hallucinations in customer replies

AI Chatbots & Virtual Assistants

Designing support chat flows
Single-turn vs multi-turn conversations
Handling FAQs and repetitive questions
Escalation to human agents

Ticket Classification & Automation

Categorizing and tagging support tickets
Priority and sentiment detection
Automated routing and assignment
SLA-aware response generation

Knowledge-Based Support (Grounded AI)

Answering from internal knowledge bases
Context injection and grounding techniques
Keeping responses up to date
Managing conflicting or outdated information

Agent Assist & Productivity Tools

Suggested replies and summaries
Call and chat summarization
Next-best-action recommendations
Reducing agent handling time

Multilingual & Global Support

Language detection and translation
Consistent responses across regions
Cultural and tone considerations
Scaling global customer support

Quality, Accuracy & Customer Experience

Measuring response quality
Confidence vs uncertainty handling
Customer satisfaction considerations
Continuous improvement loops

Security, Privacy & Compliance

Handling sensitive customer data
Access control and data masking
Compliance and audit requirements
Responsible AI in customer support

Deployment & Scaling Strategy

Rolling out AI support solutions
Monitoring performance and usage
Scaling support automation safely
Managing updates and improvements

Hands-on Exercises

Summary and Conclusion

Participants will receive course materials, slides, reference materials, exercises and access to resources for further learning.

Participants will be evaluated based on: Daily quizzes, mock questions and query resolution. Group Discussion and Case Study Discussion. Assessment will be through hands-on labs, quizzes, and hands-on exercises.

ProgNXT Certificate of Completion will be awarded to participants who complete the course and pass the evaluations.

Qwen for Customer Support Training Events in new-delhi

Online Events

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More Upcoming Session Dates

November 2026

📍 New Delhi, India

7th Nov 2026→8th Nov 2026

🌐 Online Instructor-Led

8th Nov 2026→9th Nov 2026

📍 New Delhi, India

21st Nov 2026→22nd Nov 2026

🌐 Online Instructor-Led

27th Nov 2026→28th Nov 2026

December 2026

📍 New Delhi, India

4th Dec 2026→5th Dec 2026

🌐 Online Instructor-Led

5th Dec 2026→6th Dec 2026

🌐 Online Instructor-Led

21st Dec 2026→22nd Dec 2026

📍 New Delhi, India

26th Dec 2026→27th Dec 2026

Events for other courses in New Delhi, India

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Qwen for Customer Support Training in New Delhi