Supplier Quality Management Training in Astana, Kazakhstan

This course provides a comprehensive understanding of Supplier Quality Management principles and practices. Participants will learn how to evaluate, select, develop, and monitor suppliers to ensure consistent quality and compliance. The course emphasizes risk-based thinking, supplier audits, quality agreements, and performance monitoring tools aligned with international quality standards such as ISO 9001 and IATF 16949.

FOUNDATION AND CORE PRACTICES

1. Welcome and Course Introduction
• Objectives, agenda, and participant expectations
2. Introduction to Supplier Quality Management
• Importance of supplier quality in the supply chain
• Roles and responsibilities of supplier quality professionals
• Common challenges in supplier management
3. Supplier Qualification and Selection
• Supplier risk assessment techniques
• Criteria for evaluation and approval
• Onboarding process and documentation
4. Supplier Audits and Assessments
• Purpose and types of audits (system, process, product)
• Preparing audit plans and checklists
• Performing the audit and reporting findings
• Follow-up and closure of nonconformities
5. Supplier Quality Agreements and Quality Plans
• Key components of a supplier quality agreement
• Alignment with regulatory and customer requirements
• Control plans, inspection requirements, and PPAP
6. Review and Q&A
• Recap of key concepts
• Open discussion and clarification

PERFORMANCE MONITORING AND IMPROVEMENT

1. Supplier Performance Monitoring
• Key quality metrics: PPM, OTD, defect rate
• Building supplier scorecards
• Setting performance targets
2. Managing Supplier Nonconformances
• Handling supplier-related quality issues
• Documentation and communication protocols
• Risk-based approach to escalation
3. Corrective and Preventive Actions (CAPA)
• Root cause analysis tools (5 Whys, Fishbone)
• Developing and verifying corrective actions
• Preventive actions and systemic improvements
4. Continuous Improvement and Supplier Development
• Joint improvement initiatives
• Training and capability building
• Long-term supplier partnerships
5. Case Studies and Hands-on Exercises
• Real-world scenarios in supplier audits and performance issues
• Group discussion and role-playing activities
6. Final Assessment and Wrap-Up
• Short quiz or knowledge check
• Review of assessment topics
• Course feedback and certification information