Servant Leadership Training in Astana, Kazakhstan

This course introduces the principles and practices of Servant Leadership — a leadership philosophy that prioritizes the growth, development, and well-being of team members and communities. Participants will learn how to shift from authority-driven leadership to a people-centric, values-based approach that builds trust, inspires engagement, and drives long-term results.

FOUNDATIONS OF SERVANT LEADERSHIP

1. Welcome and Introduction
• Course objectives and expectations
• Icebreaker: Who inspires you as a leader and why?
2. Understanding Servant Leadership
• Origins and definition (Robert Greenleaf model)
• Servant leadership vs. traditional leadership
• The business and human impact of servant leadership
3. The 10 Characteristics of a Servant Leader
• Listening
• Empathy
• Healing
• Awareness
• Persuasion
• Conceptualization
• Foresight
• Stewardship
• Commitment to the growth of people
• Building community
4. Self-Assessment and Reflection
• Leadership style assessment
• Identifying personal strengths and gaps
• Reflection exercise: When have you led by serving?
5. Emotional Intelligence and Empathy
• The role of EQ in servant leadership
• Practicing empathy and non-judgmental listening
• Group activity: Active listening simulation
6. Group Discussion and Q&A
• Key learnings and personal insights
• Open forum for questions and exchange

PRACTICING AND SUSTAINING SERVANT LEADERSHIP

1. Creating Trust and Psychological Safety
• The foundation of high-performing teams
• Behaviors that build or break trust
• Activity: Trust-building scenarios and analysis
2. Empowering and Developing Others
• Delegating with purpose
• Coaching, mentoring, and providing growth opportunities
• Feedback as a tool for growth, not criticism
3. Leading with Influence, Not Authority
• Persuasion over power
• Navigating difficult conversations with humility
• Role-play: Leading without positional power
4. Servant Leadership in Action
• Real-life case studies (e.g., Southwest Airlines, Starbucks, Patagonia)
• Applying principles in your organization or team
• Small group activity: Design a servant leader response to a workplace challenge
5. Building a Servant Leadership Culture
• Creating a service-first environment
• Aligning organizational goals with people development
• Overcoming resistance and cultural barriers
6. Final Reflection and Commitment
• Personal action plan: “How will I lead differently?”
• Group sharing and peer feedback
• Final assessment or knowledge check
• Course wrap-up and certificate distribution