Root Cause Analysis (RCA) Training in Astana, Kazakhstan

This course provides participants with the knowledge and tools to identify, analyze, and resolve the root causes of problems in various work environments. It focuses on structured problem-solving techniques and real-world application through hands-on activities.

Fundamentals of Root Cause Analysis

Introduction to RCA

• What is Root Cause Analysis?
• Importance of RCA in quality and problem-solving
• Types of problems and causes: immediate, contributing, root
• The RCA process: overview and steps

RCA Tools and Techniques

• Introduction to common RCA tools
• 5 Whys technique: how and when to use it
• Fishbone (Ishikawa) Diagram: categories and construction
• Hands-on exercise: 5 Whys practice with a sample problem

Data Collection and Problem Definition

• Techniques to define the problem accurately
• Gathering data: observation, interviews, documentation
• Difference between symptoms and root causes
• Group activity: Define a problem using the “Is / Is Not” technique

Applying Tools in Real Situations

• Applying Fishbone Diagram to a case study
• Interpreting cause-effect relationships
• Identifying gaps and assumptions
• Group discussion and feedback

Advanced RCA and Corrective Action Planning

Validating Root Causes

• How to test if a root cause is valid
• Cause validation techniques: logic checks, data review, team consensus
• Understanding the difference between correlation and causation
• Group activity: validate identified causes using evidence

Pareto Analysis and Decision Making

• Introduction to Pareto Principle (80/20 Rule)
• Creating and interpreting Pareto charts
• Prioritizing root causes based on impact and frequency
• Hands-on activity: build a Pareto chart from sample data

Corrective and Preventive Actions

• Developing effective corrective action plans
• Preventive vs corrective actions
• Assigning responsibility and setting deadlines
• Follow-up and tracking implementation

Case Study, Assessment and Wrap-Up

• Full case study walkthrough (individual or group)
• Present RCA findings using tools learned
• Quiz or practical exercise to reinforce key concepts
• Open Q&A and feedback session
• Course summary and certificate distribution