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Course Name
Course Code : NOS51
Venue Details
Postal Code : 018981
Session Dates
Duration: 2 days (14 hours)
The Qwen for Customer Support Training is a practical, role-focused program designed to help organizations use Qwen large language models to modernize customer support operations.
The course covers how to build AI-powered chatbots, ticket triage systems, agent-assist tools, and knowledge-driven support workflows that improve response speed, consistency, and customer satisfaction.
This training is ideal for customer support teams, CX leaders, operations managers, product teams, and solution architects.
Evolution of customer support with AI
Where Qwen fits in the support lifecycle
Self-service vs agent-assisted AI
Common support automation use cases
FAQs, manuals, policies, and SOPs
Ticket history and chat transcripts
Structured vs unstructured support data
Preparing data for AI-driven support
Designing prompts for accurate responses
Tone control and brand voice
Handling ambiguous and incomplete queries
Reducing hallucinations in customer replies
Designing support chat flows
Single-turn vs multi-turn conversations
Handling FAQs and repetitive questions
Escalation to human agents
Categorizing and tagging support tickets
Priority and sentiment detection
Automated routing and assignment
SLA-aware response generation
Answering from internal knowledge bases
Context injection and grounding techniques
Keeping responses up to date
Managing conflicting or outdated information
Suggested replies and summaries
Call and chat summarization
Next-best-action recommendations
Reducing agent handling time
Language detection and translation
Consistent responses across regions
Cultural and tone considerations
Scaling global customer support
Measuring response quality
Confidence vs uncertainty handling
Customer satisfaction considerations
Continuous improvement loops
Handling sensitive customer data
Access control and data masking
Compliance and audit requirements
Responsible AI in customer support
Rolling out AI support solutions
Monitoring performance and usage
Scaling support automation safely
Managing updates and improvements
Hands-on Exercises
Summary and Conclusion
Mode of Delivery : The event can be attended both online and at nearby ProgNXT classroom by Individual Professionals and Corporate Employees as per the seat availability. Please Contact Us at [email protected] for checking the seat availability
Audience : We have a global audience that logs in to using their own computers to work hand in hand with our world-class instructors.
Assessment : Each training course will have ProgNXT Assessment at the end.
Certification : After successful passing of ProgNXT Assessment, ProgNXT Certification will be provided, which has got acceptance in 55+ Countries.
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