QMS Auditor / Lead Auditor Training (ISO 9001) in Dhaka, Bangladesh

This training course is designed to provide participants with the knowledge and skills required to plan, conduct, report, and follow up audits of a Quality Management System (QMS) based on ISO 9001:2015, using ISO 19011:2018 auditing guidelines. It prepares participants to perform internal or external audits with confidence.

Introduction to ISO 9001 and Audit Fundamentals

Introduction to Quality Management and ISO 9001

• What is a Quality Management System (QMS)?
• History and evolution of ISO 9001
• Structure and purpose of ISO 9001:2015
• The process approach and PDCA model

Overview of ISO 9001:2015 Clauses

• Clause-by-clause explanation:
• Context of the Organization
• Leadership
• Planning
• Support
• Operation
• Performance Evaluation
• Improvement

Introduction to Auditing

• Types of audits: internal, external, supplier
• Principles of auditing (from ISO 19011)
• Auditor responsibilities and ethics

Understanding Risk-Based Thinking and Process Approach

• Key ISO 9001 concepts
• Linking risk and objectives
• Identifying processes, inputs, outputs, and measures

Activity

Audit Planning, Execution, and Techniques

Planning an Audit

• Developing an audit program
• Preparing an audit plan and checklist
• Selecting audit team and assigning roles
• Reviewing documentation (manual, procedures, records)

Conducting an Audit

• Opening meeting protocol
• Interview techniques and observation skills
• Collecting audit evidence (objective evidence)
• Identifying audit trails

Writing Nonconformities and Audit Reporting

• Classifying findings: Nonconformity, Observation, Opportunity for improvement
• Writing clear, factual nonconformity statements
• Preparing the audit report

Managing the Audit Process

• Time management during audit
• Handling conflict and difficult situations
• Conducting the closing meeting

Activity

Final Practice, Evaluation and Course Wrap-Up

Corrective Actions and Follow-up

• Responding to audit findings
• Root cause analysis basics (5 Whys, Fishbone)
• Corrective action process
• Follow-up audit requirements

Full Practice Audit Exercise

• Case study scenario: Prepare, conduct, and report a simulated audit
• Group exercise with real audit tools
• Peer and trainer feedback

Final Assessment and Review

• Multiple-choice or short answer quiz
• Review of key learning points
• Q&A and discussion of real-life audit challenges

Course Closure:

• Participant feedback
• Certificate distribution
• Guidance for becoming a certified auditor (optional)