OSS (Operation Support System) for Telecom Training in Dhaka, Bangladesh

This course provides participants with a comprehensive understanding of Operations Support Systems (OSS) in the telecom industry. It focuses on the systems and processes that manage network operations, service assurance, provisioning, fault management, and performance monitoring. The course also covers OSS integration with BSS, the evolution toward digital OSS, and OSS’s role in 5G and cloud-native environments.

Introduction & OSS Core Concepts

• Overview: OSS vs BSS in Telecom

• Role of OSS in telecom operations

• OSS Domains & Functions

  • Service Provisioning & Activation

  • Network & Resource Inventory Management

  • Fault Management Systems

  • Performance & Service Quality Monitoring

OSS Functions & Processes

• Service Provisioning and Activation

  • End-to-end provisioning flow

  • Integration with BSS order management

• Fault & Trouble Management

  • Fault detection, alarms, root cause analysis

  • Trouble Ticketing Systems (TTS)

• Performance Management

  • KPIs, QoS metrics, SLAs

  • Network optimization and reporting

• Security & Compliance in OSS operations

Advanced OSS & Future Trends

• OSS-BSS Integration

  • Order-to-Service-to-Cash process

  • APIs and middleware integration

• Digital OSS & Cloud-Native Evolution

  • SDN, NFV, and orchestration in OSS

  • AI/ML in predictive assurance & self-healing networks

• OSS in 5G Era

  • Network slicing and dynamic resource allocation

  • Real-time assurance and closed-loop automation

Hands-on Exercises

Summary and Conclusion