No-Code AI Chatbots Training in Kuala Lumpur, Malaysia

The No-Code AI Chatbots Training is a practical program designed to help non-technical users build, deploy, and manage AI-powered chatbots using no-code and low-code platforms.

The course focuses on enabling business teams to create customer support, internal service, and productivity chatbots without writing code—accelerating automation and improving service delivery.

Introduction to No-Code AI Chatbots

• What are no-code AI chatbots?
• Benefits for business teams
• Use cases across departments
• Limitations and best-fit scenarios

Overview of No-Code Chatbot Platforms

• Popular no-code chatbot tools (conceptual)
• Platform capabilities and differences
• Selecting the right platform
• Pricing and scalability considerations

Conversational Design Fundamentals

• Designing user journeys
• Writing natural chatbot messages
• Conversation flow best practices
• Handling errors and fallbacks

Building Your First No-Code Chatbot

• Creating a chatbot project
• Setting up basic intents or flows
• Configuring welcome and fallback messages
• Testing basic conversations

Training Chatbots with Examples

• Adding sample user phrases
• Improving recognition accuracy
• Managing ambiguous inputs
• Iterative training and testing

Knowledge Base & FAQ Chatbots

• Connecting FAQs and documents
• Creating knowledge-based bots
• Managing content updates
• Reducing hallucinations with grounding

Integrating Chatbots with Business Tools

• Connecting to email and calendars
• CRM and ticketing tool integration (conceptual)
• Form and data capture
• Workflow automation triggers

Multichannel Deployment

• Web chat deployment
• Integration with messaging apps (conceptual)
• Internal vs external chatbot deployment
• Consistent branding and UX

Human Handoff & Escalation

• Designing human-in-the-loop
• Live agent handoff
• Escalation rules
• Managing complex queries

Monitoring & Optimization

• Reviewing chatbot conversations
• Measuring chatbot performance
• Improving low-confidence intents
• Continuous improvement cycles

Security, Privacy & Compliance

• Handling personal and sensitive data
• User consent and disclosures
• Data retention and access control
• Organizational chatbot policies

Responsible AI for Chatbots

• Preventing harmful or incorrect responses
• Bias and fairness considerations
• Transparency to users
• Ethical chatbot design

Departmental Use Cases

• Customer support bots
• HR and internal service bots
• IT helpdesk bots
• Sales and lead qualification bots

Scaling & Governance

• Managing multiple chatbots
• Versioning and change management
• Role-based access
• Chatbot governance model

Hands-on Exercises

Summary and Conclusion