Interpersonal Skills Training in Astana, Kazakhstan

This course aims to develop interpersonal skills essential for professional and personal success. It focuses on effective communication, emotional intelligence, conflict resolution, and relationship-building. Participants will engage in interactive activities and role-playing exercises to enhance their ability to connect with others and work collaboratively.

Core Interpersonal Skills & Communication

• Understanding Interpersonal Skills & Their Importance
• Effective Communication Strategies
  • Verbal and non-verbal communication
  • Active listening techniques
• Emotional Intelligence in Professional Interactions
  • Self-awareness and self-regulation
  • Practicing empathy and social awareness
• Hands-on Activity: Active listening and non-verbal communication exercises

Conflict Resolution & Relationship Building

• Managing Difficult Conversations
  • Giving and receiving constructive feedback
  • Assertiveness vs. aggressiveness
• Conflict Resolution Strategies
  • Identifying sources of conflict
  • Techniques for de-escalation and negotiation
• Building Professional Relationships & Influence
  • Establishing trust and rapport
  • Collaboration and teamwork
• Hands-on Activity: Role-playing conflict resolution and feedback sessions