Influencing and Avoiding Conflict Training in Kraków, Poland

This course is designed to equip professionals with the interpersonal and emotional intelligence skills needed to positively influence others, build strong relationships, and manage or prevent conflict in the workplace. Through practical techniques, real-world scenarios, and role-play exercises, participants will learn how to navigate difficult conversations, apply conflict prevention strategies, and influence outcomes without authority.

Course Agenda

Understanding Conflict

• Defining conflict: good vs. destructive

• Common workplace conflict triggers

• The stages of conflict escalation

Principles of Influence

• The psychology of persuasion

• Building credibility and trust

• Influence without authority: techniques and tools

Conflict Avoidance Strategies

• Emotional intelligence in action

• Preventing conflict through clarity and alignment

• Identifying and addressing potential issues early

Communication Techniques for Influence

• Active listening and empathy

• Assertive vs. aggressive vs. passive communication

• Giving and receiving feedback

Managing and De-escalating Conflict

• Responding to tension in the moment

• Keeping conversations constructive

• Mediation basics for team environments

Practical Scenarios and Role Plays

• Practicing influence in challenging situations

• Conflict avoidance role-play

• Feedback and improvement planning

Personal Influence Plan

• Identifying your influence strengths and gaps

• Developing a plan for applying influence techniques

• Final reflection and course wrap-up