Handling Conflict with Confidence Training in Madrid, Spain

This course empowers participants to effectively manage and resolve conflict in both professional and personal settings. Through practical tools, communication strategies, and self-awareness techniques, learners will develop the confidence to approach conflicts constructively. The course emphasizes understanding conflict styles, assertive communication, emotional intelligence, and collaborative problem-solving to build healthier relationships and a positive work environment.

Course Agenda

Understanding Conflict

• Defining conflict and its types

• Root causes and common workplace triggers

• The cost of unresolved conflict

Conflict Styles and Self-Awareness

• Conflict response styles (Thomas-Kilmann model)

• Identifying your default approach

• Building emotional intelligence

Communication Skills for Conflict Resolution

• Active listening and empathy

• Assertiveness vs. aggressiveness

• The power of non-verbal cues

Strategies for Managing Conflict

• Collaborative problem-solving

• De-escalation techniques

• The "3-step conflict resolution" model

Managing Emotions and Difficult Conversations

• Staying calm under pressure

• Responding vs. reacting

• Handling defensive or aggressive behavior

Conflict in Teams and Leadership Scenarios

• Peer-to-peer and manager-subordinate conflict

• Role of leadership in conflict mediation

• Building a culture of open communication

Application and Practice

• Real-life case studies

• Role-play conflict simulations

• Developing a personal action plan

Wrap-Up and Feedback

• Recap of key learnings

• Reflection and feedback session

• Individual conflict resolution toolkit