Effective Interpersonal Communication Training in Astana, Kazakhstan

This course is designed to enhance participants’ ability to communicate effectively in professional and personal settings. Through a combination of theory, self-assessment, and interactive practice, the course explores communication styles, active listening, emotional intelligence, conflict resolution, and assertive communication. It aims to develop confidence and clarity in verbal and non-verbal communication to foster better relationships and teamwork.

Fundamentals of Interpersonal Communication

• Introduction to interpersonal communication

• The communication process model

• Barriers to effective communication

• Verbal vs. non-verbal communication

Listening and Emotional Intelligence

• Active listening techniques

• Reflective and empathetic listening

• Understanding and managing emotions

• The role of emotional intelligence (EQ)

Communication Styles and Assertiveness

• Communication styles: Passive, Aggressive, Passive-Aggressive, Assertive

• Building assertiveness with clarity and respect

• Saying “no” with confidence

Conflict Resolution and Feedback

• Causes of interpersonal conflict

• Conflict resolution models (e.g., Thomas-Kilmann)

• Giving and receiving constructive feedback

• Navigating difficult conversations

Building Relationships and Influence

• Rapport building techniques

• Trust and credibility in communication

• Influencing without authority

• Adapting communication to audience/context

• Capstone Activity: Real-life case scenarios & feedback