Customer Relationship Management Training in Madrid, Spain

This training course is designed to provide participants with a solid understanding of Customer Relationship Management (CRM) strategies, tools, and techniques. The course covers the key principles of building and maintaining lasting customer relationships, focusing on strategies to improve customer retention, loyalty, and satisfaction. Participants will also learn how to use CRM software to streamline processes and create more personalized customer experiences.

Module 1: Introduction to Customer Relationship Management (CRM)

The importance of CRM in today’s business landscape

Overview of CRM principles and best practices

Types of CRM (Operational, Analytical, Collaborative)

Module 2: Developing Effective Customer Retention Strategies

Understanding customer needs and expectations

Techniques for building long-term customer loyalty

Creating customer satisfaction programs

Measuring customer satisfaction and loyalty

Module 3: CRM Systems and Tools

Overview of popular CRM tools and software

CRM implementation and integration in businesses

Managing customer data effectively using CRM systems

Using CRM tools for customer segmentation and targeting

Module 4: Personalizing Customer Engagement

Techniques for creating personalized experiences

Strategies for customer segmentation and tailored marketing

Handling customer complaints and feedback

Building a customer-centric culture