Copilot Studio Automation Training in Kuala Lumpur, Malaysia

The Copilot Studio Automation Training is a practical program designed to help teams use Microsoft Copilot Studio to build, customize, and automate AI-powered copilots and workflows for business processes.

Microsoft Copilot Studio enables organizations to build intelligent AI-powered copilots that automate business processes, enhance employee productivity, and improve customer interactions through conversational experiences. By combining generative AI with Microsoft Power Platform services, users can rapidly create copilots that answer questions, automate routine tasks, and integrate with Microsoft 365 applications and business workflows.

This instructor-led training program is designed to provide participants with practical knowledge of Microsoft Copilot Studio using the available trial environment. The course focuses on building conversational copilots, designing intelligent dialog flows, integrating with Microsoft Power Automate, connecting knowledge sources, and implementing automation scenarios using Microsoft 365 services. Participants will gain extensive hands-on experience while learning industry best practices for designing, testing, optimizing, and managing AI copilots for business automation.

Building Intelligent Copilots with Microsoft Copilot Studio

Introduction to Microsoft Copilot Studio

• Overview of Microsoft Copilot Studio
• Evolution from Power Virtual Agents
• AI copilots and business automation
• Copilot Studio architecture
• Common enterprise automation scenarios

Getting Started with Copilot Studio

• Accessing the Copilot Studio trial environment
• Understanding environments and tenants
• Creating a new copilot
• Exploring the Copilot Studio interface
• Roles and permissions overview

Designing Your First Copilot

• Creating conversational topics
• Working with trigger phrases
• Designing conversation flows
• Using message nodes and questions
• Testing conversations using the built-in test chat

Advanced Conversation Design

• Multi-turn conversations
• Variables and memory
• Conditional branching
• Conversation redirection
• Managing fallback scenarios
• Improving user experience

Knowledge Sources & Generative AI

• Connecting SharePoint as a knowledge source
• Adding public websites for knowledge grounding
• Configuring generative answers
• Improving answer quality
• Knowledge management best practices

Hands-on Exercises

Automating Business Processes with Copilot Studio

Workflow Automation with Power Automate

• Introduction to Power Automate integration
• Creating cloud flows
• Triggering flows from Copilot Studio
• Passing variables between Copilot and flows
• Automating common business processes

Working with Microsoft 365 Services

• Integrating with Outlook
• Working with SharePoint lists and documents
• Introduction to Dataverse
• Using standard Power Platform connectors
• Connector best practices

Extending Copilot Capabilities

• Creating custom actions
• Working with standard connectors
• Calling REST APIs (Introduction & Demonstration)
• Building reusable automation patterns
• Error handling and validation

Monitoring & Optimization

• Testing and debugging copilots
• Conversation analytics overview
• Monitoring conversation performance
• Improving user experience
• Optimizing conversational design

Security, Governance & Best Practices

• Security fundamentals
• Data protection considerations
• Role-based access concepts
• Governance best practices
• Responsible AI considerations
• Planning enterprise deployment

Publishing Concepts & Lifecycle Management

• Publishing overview
• Version management concepts
• Managing updates
• Deployment best practices
• Scaling copilots across business functions

Hands-on Exercises

Summary & Q&A

• Review of key concepts
• Best practices
• Real-world implementation guidance
• Open discussion and next steps