ChatGPT for Government Use Training in Astana, Kazakhstan

The ChatGPT for Government Use Training is a practical, policy-aware program designed to help government officials, public sector staff, and administrators use ChatGPT to improve productivity, service delivery, communication, and decision support, while maintaining security, privacy, compliance, and accountability.

The course focuses on real-world government workflows such as documentation, citizen communication, reporting, policy support, and internal operations—using AI responsibly and transparently.

Introduction to AI in Government

• Role of AI in public sector modernization

• Benefits and limitations of ChatGPT for government

• AI as a support tool, not a decision-maker

• Accountability and human oversight

Getting Started with ChatGPT for Government Work

• ChatGPT basics for public sector users

• Appropriate use cases in government offices

• Understanding accuracy and limitations

• Best practices for first-time users

Official Document Drafting & Formatting

• Drafting letters, notices, and circulars

• Government-style language and tone

• Formatting reports and official documents

• Converting rough notes into formal drafts

Citizen Communication & Public Messaging

• Drafting citizen-facing responses

• Public notices and announcements

• Handling FAQs and common queries

• Clear and respectful communication

Reporting & File Note Preparation

• Drafting file notes and internal memos

• Summarizing meetings and discussions

• Creating progress and status reports

• Turning raw inputs into structured reports

Policy & Guideline Support (Non-Authoritative)

• Summarizing policy documents

• Extracting key points from regulations

• Creating explanatory notes

• Supporting policy understanding (not policy decisions)

Data Interpretation & Analysis Support

• Explaining tables and basic data

• Creating narrative summaries from data

• Supporting evidence-based reporting

• Avoiding misuse of AI for official analysis

Process Documentation & SOPs

• Writing step-by-step procedures

• Updating manuals and office guidelines

• Creating checklists and workflows

• Knowledge management for departments

HR & Administrative Support

• HR letters and standard communications

• Onboarding and training materials

• Internal announcements

• Office coordination support

Multilingual & Accessibility Support

• Drafting content in multiple languages

• Simplifying language for public understanding

• Accessibility-friendly communication

• Supporting inclusive public services

Security, Privacy & Compliance

• Handling confidential and sensitive data

• What information must not be shared with AI

• Data protection and government policies

• Auditability and record-keeping considerations

Ethics, Transparency & Responsible AI

• Avoiding bias and misinformation

• Transparency in AI-assisted work

• Human-in-the-loop decision-making

• Public trust and ethical considerations

Risk Management & Misuse Prevention

• Common risks of AI in government

• Preventing over-reliance on AI

• Detecting incorrect or misleading outputs

• Escalation and review processes

Hands-on Exercises

Summary and Conclusion