BSS (Business Support System) for Telecom Training in Kuala Lumpur, Malaysia

This course introduces participants to Business Support Systems (BSS) in the telecom domain, focusing on customer-facing and revenue-related processes. It covers BSS architecture, order management, billing, customer relationship management (CRM), revenue assurance, and integration with OSS (Operational Support Systems). The program also explores digital transformation in telecom BSS, including cloud-native and 5G-ready solutions.

Introduction & Core Concepts

• Overview of Telecom OSS vs BSS

• Role of BSS in telecom business operations

• BSS Domains and Functions

  • Customer Relationship Management (CRM)

  • Product Catalog Management

  • Order Management & Fulfillment

  • Billing & Charging Systems

• Customer Lifecycle in Telecom (from acquisition to termination)

Billing, Revenue & Integration

• Telecom Billing Systems

  • Prepaid vs Postpaid billing

  • Online Charging System (OCS) and Offline Charging

  • Convergent Billing Concepts

• Revenue Assurance & Fraud Management

  • Common risks and leakage areas

  • RA process and tools

• BSS-OSS Integration

  • Order-to-Cash process flow

  • Integration with network provisioning systems

Advanced Topics & Digital BSS

• Digital BSS and Cloud-Native Architecture

  • APIs, Microservices, and TM Forum Open APIs

  • AI/ML use cases in BSS (churn prediction, personalization)

• 5G Monetization with BSS

  • Network slicing, IoT, and partner ecosystems

  • Policy control and charging functions (PCF, CHF)

• Future of BSS in Telecom

  • Agile BSS, real-time customer experience, digital channels

Hands-on Exercises

Summary and Conclusion