ServiceNow for Administration Training in Kuala Lumpur

ServiceNow for Administration Training in Kuala Lumpur, Malaysia

Participants will gain experience in customizing ServiceNow to meet organizational needs and ensuring smooth IT service management operations.

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ServiceNow for Administration Training is a professional training program delivered by ProgNXT in Kuala Lumpur, Malaysia. ProgNXT, a globally recognized corporate training provider in 55+ countries, offers this ServiceNow for Administration Training course with hands-on, instructor-led sessions. This course provides participants with the knowledge and hands-on skills required to administer the ServiceNow platform. It covers system...

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Designed and delivered by the ProgNXT Cloud Computing Expert Panel — a vetted team of industry professionals with 17+ years of hands-on experience in AWS, Microsoft Azure, Google Cloud, and cloud architecture

ProgNXT Cloud Computing Expert Panel

Course Code: VOI66
21 Hrs
Last Updated: April 2026

Course Rating5/5

This course provides participants with the knowledge and hands-on skills required to administer the ServiceNow platform. It covers system configuration, user and role management, service catalog setup, workflows, reporting, and system maintenance. Participants will gain experience in customizing ServiceNow to meet organizational needs and ensuring smooth IT service management operations.

Welcome to the official ServiceNow for Administration Training certification program in Kuala Lumpur, Malaysia. This comprehensive training is designed to elevate your professional skills and provide you with practical, industry-relevant knowledge locally. As a globally recognized corporate training provider operating in 55+ countries, ProgNXT ensures that our curriculum meets the highest standards of excellence.

Whether you are looking to upskill your team or advance your personal career, our expert-led sessions will guide you through the core concepts of this domain. Upon successful completion of the 21 Hrs program, participants will receive a globally accepted certification, demonstrating their proficiency and readiness to tackle complex challenges in the field.

Basic knowledge of IT Service Management (ITSM) concepts
Familiarity with web technologies (basic understanding of HTML/CSS/JavaScript is helpful)
General IT administration experience

By the end of the course, participants will:

Understand ServiceNow architecture and navigation.
Manage users, groups, and roles.
Configure applications, forms, and lists.
Build and manage service catalogs and workflows.
Implement notifications and approvals.
Create and manage reports and dashboards.
Perform instance administration, upgrades, and system maintenance.
Apply best practices for security and governance.

ServiceNow platform administration
User, role, and group management
Workflow automation and catalog design
System configuration and customization
Reporting and dashboard building
Instance maintenance and troubleshooting

Navigation and platform basics
User and role management
Forms, fields, and catalog configuration
Workflow and notification setup
Reporting and dashboards
System maintenance and security

Participants who attend all sessions and successfully complete the course assessments will receive a ProgNXT Certificate of Completion.

Introduction & Core Administration

Introduction to ServiceNow
- Platform overview and architecture
- Key applications (Incident, Problem, Change, CMDB, Catalog)
Navigation and UI
- Application navigator, forms, and lists
Users, Groups, and Roles
- Managing users and access controls
- Role assignment and delegation

Configuration & Customization

Applications and Modules
- Adding applications and configuring modules
Forms and Fields
- Customizing forms and form layouts
- Creating and modifying fields
Lists and Filters
- Configuring list layouts and filters
Service Catalog
- Designing catalog items and categories
- Managing variables and record producers

Workflows, Notifications & Reporting

Workflow Administration
- Workflow editor and activities
- Creating and publishing workflows
- Approval processes
Notifications and Messaging
- Email notifications and triggers
- Subscriptions and events
Reporting & Dashboards
- Creating reports and visualizations
- Building performance dashboards

System Administration & Best Practices

Instance Administration
- Managing update sets
- Instance upgrades and patches
- Performance and system logs
Security & Access Control
- Access Control Rules (ACLs)
- Data and application security
Integration Basics
- Web services and APIs overview
- Import sets and data sources
Best Practices for Admins
- Governance and compliance in ServiceNow
Wrap-up & Q&A

Hands-on Exercises

Summary and Conclusion

Instructor slides and notes
Step-by-step lab guides and exercises
Admin cheat sheet (shortcuts, commands, best practices)

Quizzes
Hands-on labs and exercises

ProgNXT Certificate of Completion will be awarded to participants who successfully complete the course and assessments.

ServiceNow for Administration Training Events in kuala-lumpur

Online Events

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More Upcoming Session Dates

October 2026

📍 Kuala Lumpur, Malaysia

24th Oct 2026→26th Oct 2026

November 2026

🌐 Online Instructor-Led

2nd Nov 2026→4th Nov 2026

📍 Kuala Lumpur, Malaysia

8th Nov 2026→10th Nov 2026

🌐 Online Instructor-Led

21st Nov 2026→23rd Nov 2026

📍 Kuala Lumpur, Malaysia

25th Nov 2026→27th Nov 2026

December 2026

📍 Kuala Lumpur, Malaysia

5th Dec 2026→7th Dec 2026

🌐 Online Instructor-Led

11th Dec 2026→13th Dec 2026

📍 Kuala Lumpur, Malaysia

19th Dec 2026→21st Dec 2026

🌐 Online Instructor-Led

26th Dec 2026→28th Dec 2026

Events for other courses in Kuala Lumpur, Malaysia

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ServiceNow for Administration Training in Kuala Lumpur