Handling Conflict with Confidence Training in Kuala Lumpur

Handling Conflict with Confidence Training in Kuala Lumpur, Malaysia

This course emphasizes understanding conflict styles, assertive communication, emotional intelligence, and collaborative problem-solving to build healthier relationships and a positive work environment.

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Handling Conflict with Confidence Training is a professional training program delivered by ProgNXT in Kuala Lumpur, Malaysia. ProgNXT, a globally recognized corporate training provider in 55+ countries, offers this Handling Conflict with Confidence Training course with hands-on, instructor-led sessions. This course empowers participants to effectively manage and resolve conflict in both professional and personal settings. Through practical tools,...

Expert Panel

Designed by the ProgNXT Leadership & Behavioral Skills Expert Panel, specializing in communication, management, and workplace effectiveness

ProgNXT Leadership & Behavioral Skills Expert Panel

Course Code: FSZ86
14 Hrs
Last Updated: April 2026

Course Rating5/5

This course empowers participants to effectively manage and resolve conflict in both professional and personal settings. Through practical tools, communication strategies, and self-awareness techniques, learners will develop the confidence to approach conflicts constructively. The course emphasizes understanding conflict styles, assertive communication, emotional intelligence, and collaborative problem-solving to build healthier relationships and a positive work environment.

Welcome to the official Handling Conflict with Confidence Training certification program in Kuala Lumpur, Malaysia. This comprehensive training is designed to elevate your professional skills and provide you with practical, industry-relevant knowledge locally. As a globally recognized corporate training provider operating in 55+ countries, ProgNXT ensures that our curriculum meets the highest standards of excellence.

Whether you are looking to upskill your team or advance your personal career, our expert-led sessions will guide you through the core concepts of this domain. Upon successful completion of the 14 Hrs program, participants will receive a globally accepted certification, demonstrating their proficiency and readiness to tackle complex challenges in the field.

No formal prerequisites
Ideal for professionals, team leads, managers, and individuals seeking to improve interpersonal effectiveness

By the end of the course, participants will be able to:

Identify common causes and types of conflict
Analyze their own conflict response style
Apply conflict resolution strategies in real-world scenarios
Communicate assertively and manage emotions during conflict
Turn difficult conversations into opportunities for collaboration

Conflict identification and resolution
Emotional regulation and resilience
Assertive and empathetic communication
Negotiation and mediation
Active listening and perspective-taking
Problem-solving under pressure

Conflict triggers and dynamics
Personal conflict style and its impact
Case studies in workplace conflict
Role-play evaluations
Strategy matching and decision-making exercises

Participants who attend all sessions and successfully complete the course assessments will receive a ProgNXT Certificate of Completion.

Course Agenda

Understanding Conflict

Defining conflict and its types
Root causes and common workplace triggers
The cost of unresolved conflict

Conflict Styles and Self-Awareness

Conflict response styles (Thomas-Kilmann model)
Identifying your default approach
Building emotional intelligence

Communication Skills for Conflict Resolution

Active listening and empathy
Assertiveness vs. aggressiveness
The power of non-verbal cues

Strategies for Managing Conflict

Collaborative problem-solving
De-escalation techniques
The "3-step conflict resolution" model

Managing Emotions and Difficult Conversations

Staying calm under pressure
Responding vs. reacting
Handling defensive or aggressive behavior

Conflict in Teams and Leadership Scenarios

Peer-to-peer and manager-subordinate conflict
Role of leadership in conflict mediation
Building a culture of open communication

Application and Practice

Real-life case studies
Role-play conflict simulations
Developing a personal action plan

Wrap-Up and Feedback

Recap of key learnings
Reflection and feedback session
Individual conflict resolution toolkit

Learner workbook and conflict style questionnaire
Case studies and simulation scripts
Slide presentations and video clips
Conflict resolution framework handouts
Self-reflection and journaling tools

Pre-and post-course self-assessment
Participation in group activities and role plays
Conflict resolution action plan
Knowledge check quiz
Instructor and peer feedback

ProgNXT Certificate of Completion will be awarded to participants who successfully complete the course and assessments.

Handling Conflict with Confidence Training Events in kuala-lumpur

Online Events

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More Upcoming Session Dates

October 2026

📍 Kuala Lumpur, Malaysia

23rd Oct 2026→24th Oct 2026

🌐 Online Instructor-Led

24th Oct 2026→25th Oct 2026

November 2026

📍 Kuala Lumpur, Malaysia

3rd Nov 2026→4th Nov 2026

🌐 Online Instructor-Led

9th Nov 2026→10th Nov 2026

🌐 Online Instructor-Led

25th Nov 2026→26th Nov 2026

📍 Kuala Lumpur, Malaysia

28th Nov 2026→29th Nov 2026

December 2026

🌐 Online Instructor-Led

2nd Dec 2026→3rd Dec 2026

📍 Kuala Lumpur, Malaysia

12th Dec 2026→13th Dec 2026

📍 Kuala Lumpur, Malaysia

18th Dec 2026→19th Dec 2026

🌐 Online Instructor-Led

26th Dec 2026→27th Dec 2026

Events for other courses in Kuala Lumpur, Malaysia

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Handling Conflict with Confidence Training in Kuala Lumpur