Microsoft Copilot AI Agent Development Training in Gold Coast , Australia

Microsoft Copilot AI Agent Development Training equips professionals with the knowledge and skills to design, build, and deploy intelligent AI agents using Microsoft Copilot and the Power Platform ecosystem. The course covers the full lifecycle of agent development, from understanding the Copilot architecture and conversational design principles to integrating agents with enterprise data, automating business workflows, and applying responsible AI practices. Participants will learn how to create custom copilots, extend Microsoft 365 Copilot with plugins and connectors, leverage Copilot Studio for low-code agent creation, and implement robust security, governance, and compliance controls. The training emphasizes practical, hands-on experience with real-world scenarios that reflect enterprise challenges, enabling learners to deliver scalable AI agent solutions that enhance productivity and drive business outcomes.

Foundations of Microsoft Copilot and AI Agents

• Introduction to Microsoft Copilot and its ecosystem
• Understanding AI agents and their business applications
• Core components of the Copilot architecture
• Microsoft 365 Copilot vs. Copilot Studio vs. custom agents
• Licensing and access considerations

Hands-on exercises

Conversational Design and User Experience

• Principles of conversational AI design
• Designing natural and engaging agent interactions
• Persona creation and tone alignment
• Handling ambiguity and fallback scenarios
• Accessibility and inclusivity in agent design

Hands-on exercises

Building Agents with Microsoft Copilot Studio

• Overview of Copilot Studio interface and capabilities
• Creating and configuring a custom copilot
• Designing conversation flows and topics
• Using entities, variables, and slot filling
• Implementing multi-turn conversations and context management
• Publishing agents to Microsoft Teams and other channels

Hands-on exercises

Extending Microsoft 365 Copilot with Plugins and Connectors

• Understanding the Microsoft 365 Copilot extensibility model
• Building message extension plugins
• Creating API plugins with OpenAPI specifications
• Using Microsoft Graph connectors to bring in external data
• Leveraging Teams Toolkit for Copilot plugin development

Hands-on exercises

Integrating Agents with Enterprise Data and Systems

• Connecting agents to SharePoint, Dataverse, and SQL databases
• Using Power Platform connectors for data integration
• Implementing authentication and authorization for data access
• Working with REST APIs and custom connectors
• Real-time data retrieval and caching strategies

Hands-on exercises

Automating Workflows with Power Automate and Copilot

• Introduction to Power Automate and its integration with Copilot
• Triggering flows from agent conversations
• Building approval workflows and notifications
• Using AI Builder within Power Automate
• Orchestrating complex business processes with agents

Hands-on exercises

Security, Governance, and Responsible AI

• Security best practices for AI agents
• Data loss prevention and compliance policies
• Implementing role-based access control
• Responsible AI principles and ethical considerations
• Monitoring, auditing, and logging agent activities
• Managing agent lifecycle and versioning

Hands-on exercises

Testing, Deployment, and Optimization

• Testing strategies for conversational agents
• Debugging common issues in Copilot Studio
• Performance tuning and optimization techniques
• Deployment strategies across environments
• Continuous improvement and user feedback loops
• Analytics and reporting for agent usage

Hands-on exercises