BSS (Business Support System) for Telecom Training in Queensland

BSS (Business Support System) for Telecom Training in Queensland, Australia

This course introduces participants to Business Support Systems (BSS) in the telecom domain, focusing on customer-facing and revenue-related processes.

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BSS (Business Support System) for Telecom Training is a professional training program delivered by ProgNXT in Queensland, Australia. ProgNXT, a globally recognized corporate training provider in 55+ countries, offers this BSS (Business Support System) for Telecom Training course with hands-on, instructor-led sessions. This course introduces participants to Business Support Systems (BSS) in the telecom domain, focusing on customer-facing and revenue-related...

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Designed and delivered by the ProgNXT CRM Expert Panel — a vetted team of industry professionals with 15+ years of hands-on experience in Salesforce, HubSpot, Zoho CRM, and business process automation

ProgNXT CRM Expert Panel

Course Code: ZHM81
21 Hrs
Last Updated: April 2026

Course Rating5/5

This course introduces participants to Business Support Systems (BSS) in the telecom domain, focusing on customer-facing and revenue-related processes. It covers BSS architecture, order management, billing, customer relationship management (CRM), revenue assurance, and integration with OSS (Operational Support Systems). The program also explores digital transformation in telecom BSS, including cloud-native and 5G-ready solutions.

Welcome to the official BSS (Business Support System) for Telecom Training certification program in Queensland, Australia. This comprehensive training is designed to elevate your professional skills and provide you with practical, industry-relevant knowledge locally. As a globally recognized corporate training provider operating in 55+ countries, ProgNXT ensures that our curriculum meets the highest standards of excellence.

Whether you are looking to upskill your team or advance your personal career, our expert-led sessions will guide you through the core concepts of this domain. Upon successful completion of the 21 Hrs program, participants will receive a globally accepted certification, demonstrating their proficiency and readiness to tackle complex challenges in the field.

Basic understanding of telecom concepts (services, networks, OSS/BSS distinction)
Familiarity with IT systems, databases, and business processes
Some knowledge of customer lifecycle and billing concepts is beneficial

By the end of the course, participants will:

Understand BSS architecture and its role in telecom operations.
Learn key BSS domains: CRM, billing, revenue management, product catalog, and order management.
Explore how BSS integrates with OSS for end-to-end service delivery.
Understand revenue assurance and fraud management.
Gain insights into digital BSS, cloud-native architectures, and 5G monetization.
Be able to analyze BSS requirements and design high-level solutions.

BSS functional and architectural knowledge
Customer lifecycle and revenue management expertise
Telecom billing and charging concepts
Service and product catalog management
Revenue assurance and fraud prevention awareness
Knowledge of BSS digital transformation trends (cloud, AI, 5G)

BSS domains and customer lifecycle mapping
Billing systems and charging models
Order-to-cash and BSS-OSS integration
Revenue assurance and fraud prevention
Digital BSS and 5G monetization strategies

Participants who attend all sessions and successfully complete the course assessments will receive a ProgNXT Certificate of Completion.

Introduction & Core Concepts

Overview of Telecom OSS vs BSS
Role of BSS in telecom business operations
BSS Domains and Functions
- Customer Relationship Management (CRM)
- Product Catalog Management
- Order Management & Fulfillment
- Billing & Charging Systems
Customer Lifecycle in Telecom (from acquisition to termination)

Billing, Revenue & Integration

Telecom Billing Systems
- Prepaid vs Postpaid billing
- Online Charging System (OCS) and Offline Charging
- Convergent Billing Concepts
Revenue Assurance & Fraud Management
- Common risks and leakage areas
- RA process and tools
BSS-OSS Integration
- Order-to-Cash process flow
- Integration with network provisioning systems

Advanced Topics & Digital BSS

Digital BSS and Cloud-Native Architecture
- APIs, Microservices, and TM Forum Open APIs
- AI/ML use cases in BSS (churn prediction, personalization)
5G Monetization with BSS
- Network slicing, IoT, and partner ecosystems
- Policy control and charging functions (PCF, CHF)
Future of BSS in Telecom
- Agile BSS, real-time customer experience, digital channels

Hands-on Exercises

Summary and Conclusion

Instructor presentations and reference notes
Sample BSS process diagrams and case studies
TM Forum standards and architecture references

Quizzes
Hands-on exercises and case studies

ProgNXT Certificate of Completion will be awarded to participants who successfully complete the course and assessments.

BSS (Business Support System) for Telecom Training Events in queensland

Online Events

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More Upcoming Session Dates

November 2026

🌐 Online Instructor-Led

6th Nov 2026→8th Nov 2026

📍 Queensland, Australia

9th Nov 2026→11th Nov 2026

🌐 Online Instructor-Led

18th Nov 2026→20th Nov 2026

📍 Queensland, Australia

25th Nov 2026→27th Nov 2026

December 2026

🌐 Online Instructor-Led

3rd Dec 2026→5th Dec 2026

📍 Queensland, Australia

6th Dec 2026→8th Dec 2026

🌐 Online Instructor-Led

19th Dec 2026→21st Dec 2026

📍 Queensland, Australia

26th Dec 2026→28th Dec 2026

Events for other courses in Queensland, Australia

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BSS (Business Support System) for Telecom Training in Queensland